Older Facebook Users Click More, Like Less

Here's another great research article; enjoy LaTanya Junior

While propensity to click-through on Facebook is positively correlated with age, propensity to like is not, according to data released in August 2011 by Facebook marketing consulting firm SocialCode. Age has a strong positive effect on whether a user will click, but has a less pronounced opposite effect on the likelihood of them becoming a fan of a page.
 

Fifty-plus-year-old users, the oldest segment in the study, are 28.2% more likely to click through and 9% less likely to like than 18-29-year-old users, the youngest group observed. Compared to the rest of the younger population, 50-plus users see a 22.6% higher CTR and 8.4% lower like rate.

CTR Rises More Directly than Like Rate Falls

Interestingly, CTR by age rises much more directly than like rate by age falls. CTR rises almost continuously as user age progresses, rise in an almost direct line as users age, with a minimal plateau inside the 30-39-year-old age bracket.

However, the like rate shows some strong fluctuation before plummeting once the user enters the 50-plus bracket. Among 18-to-29-year-olds, the like rate is about 39.5%, and then dips to about 38.5% in the 30-t0-39-year-old demographic.

However, the like rate jumps back to its highest point of slightly more than 39.5% among 40-to-49-year-olds. It then dramatically drops to slightly more than 36% in the 50-plus group of Facebook users.

Women Click More, Men Like More

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Overall, women are 11% more likely to click on an ad than men. Like rates, however, are almost even for men and women, with men actually 2.2% more likely to like an ad than women.

In addition, when broken down by age, age has a much more pronounced effect on CTR for women than it does for men, whereas for men there is a stronger effect on like rate than for women.

For women, CTR is 31.2% higher for the 50 plus age group compared to 18-29-year-olds, whereas men only see a 16.2% difference. Compared to all age groups, 50-plus women’s CTR is 22% higher, compared to a 16.4% difference for males.

However, the oldest male segment has an 11.7% higher like rate than the youngest segment, and 9.5% higher like rate than all age groups. Women only see 7.2% and 7.9% differences, respectively.

trendwatching.com: ‘F’ is for F-Factor

Consumers are tapping into their networks of friends, fans, and followers to discover, discuss and purchase goods and services in ever-more sophisticated ways, according to an August 2011 advisory from consumer trends firm trendwatching.com. As a result, trendwatching.com advises it’s never been more important for brands to make sure they too have what it calls the “F-Factor,” with “F” standing for friends, fans and followers.

trendwatching.com identifies five key ways the F-Factor influences consumer behavior:

1. F-Discovery: How consumers discover new products and services by relying on their social networks.
2. F-Rated: How consumers will increasingly (and automatically) receive targeted ratings, recommendations and reviews from their social networks.
3. F-Feedback: New ways in which consumers can ask their friends and followers to improve and validate their buying decisions.
4. F-Together: How shopping is becoming increasingly social, even when consumers and their peers are not physically together.
5. F-Me: How consumers’ social networks are literally being turned into products and services.

About the Data: This study examined more than 4 million data points for Facebook ads containing a “like” button across more than 50 SocialCode clients in all different verticals for the past 10 months. While performance varies greatly based on multiple variables, this looks at the aggregate trends seen in the marketplace.

    Source: Marketing Charts

Stay Informed: Please go and sign up to www.marketingcharts.com

More Social Media News and Research, August 4, 2011

Read and enjoy LaTanya Junior, TCB360 The Smart Business Network and CEO True One Agency!!

Below are some links to recent research news, studies and lists regarding mobile technology that MarketingCharts didn’t get to writing up this week, but still may be worth a peek:
 

Available since just more than a month ago and still only in a testing mode, the Google+ social network has already convinced some developers that it will eventually catch up with rival Facebook, reports CNET. The new quarterly survey of mobile application developers by Web development tool maker by Appcelerator and market research firm IDC found that two-thirds of the 1,621 respondents to the question “Can Google+ catch up to Facebook?” replied yes.

  • Facebook.com thrived in June 2011, totaling 146 million unique visitors, a 17.22% rise since last June, according to Compete.
  • Lady Gaga currently has the most global Twitter followers of any celebrity, roughly 12.2 million according to Famecount.
  • Hulu is turning toward original programming with its first long-form original show, “A Day in the Life” featuring documentary filmmaker Morgan Spurlock, SocialTimes reports.
  • On Tuesday, one of the most popular location-based social media services, Foursquare, flipped the switch on self-serve Pages for brands and organizations in an effort to tap into the demand that’s out there, says Econsultancy.
  • The White House has been hosting daily office hour on Twitter, where a senior staff member answers questions 140 characters at a time for about an hour, for a week now, and they’ve seen some massive success: nearly 22,000 people have started following them since they began, says MediaBistro.com.
  • It seems a lot of of the not-so-happy buzz around the recent LinkedIn IPO was that the technology offering was steering investors away from clean or green technology, according to Social Media Explorer.
  • There are many different techniques to obtaining social media followers for your brand, but Sysomos advises the best approach is not to worry about it too much.
  • Companies increasingly are running online ads that focus less on pitching their products than promoting their Facebook pages and Twitter accounts, according to a New York Times article.
  • Advertising Age firmly believes that YouTube is positioning itself to be a “super-bundle,” sitting near the top of the emerging video hierarchy.

 

Source: Marketing Charts

4 in 10 Mobile Campaigns Lead to Enrollment

This is great information and it should be integrated in to your planning. LaTanya Junior, CEO TCB360 The Smart Business Network and True One Agency!!

 

Four in 10 (40%) mobile advertising campaigns run on the Millennial Media network during Q2 2011 led to consumer enrollment or joining/subscribing to something postclick, according to [sign-in page] the Q2 2011 Millennial Media SMART Report. This was closely followed by having the consumer place a call (mobile phone only), a postclick destination of 37% of mobile campaigns (more than one destination per campaign permitted).
 

Another mobile phone-only postclick destination, application download, came in third (29%), followed by destinations such as retail promotions (26%), store locators (20%), and mobile social media (mobile phone-only, 18%).

In-Market Presence, Lead Gen Popular Goals

millennial-ad-campaign-goals-q2-20111.JPGLooking at mobile advertiser campaign goals during Q2 2011, sustaining in-market presence and lead generation/registration tied as the most popular goals (28%). Product launch/release ranked a distant third (17%).

The most popular goals of mobile campaigns on the Millennial network during Q1 2011 produced similar results. Sustained in-market presence (29%) and lead generation/registrations (27%) were the two most popular.

The only other goal with a double-digit share in terms of number of campaigns run with it in mind was product launch/release (24%), which has lost almost 30% of its share since Q1.

Smartphones More Popular On the Go

millennial-smartphone-usage-q2-2011.JPGExamining consumer smartphone usage trends, Millennial Media finds that during Q2 2011, consumers were more likely to use smartphones for a variety of activities outside the home rather than while at home. For example, 72% of smartphone time spent using mobile apps was spent outside the home, followed by 59% of internet usage time spent somewhere else.

The only smartphone activity with more in-home usage during Q2 2011 was watching videos, with a slim 51% majority of time spent in the home.

More than Half of Mobile Campaigns Drive Traffic to Site

Slightly more than half (52%) of mobile campaigns run on the Millennial network during Q2 2011 drove traffic to a website. The remaining campaigns fairly evenly split their destinations between custom landing pages (25%) and application download (23%).

During Q1 2011, destination trends were a little different. Close to half of all mobile campaigns on the Millennial network during Q1 2011 (47%) led traffic back to the advertiser’s site, with 32% leading to a custom landing page and 21% resulting in an application download. This means the percentage of mobile campaigns leading to a custom landing page dropped about 22% quarter-over-quarter.

Other Findings

  • Within Q2, the number of times customers selected an interactive element on Millennial Media’s video ads doubled.
  • Customers who viewed the interactive mobile video ads selected the replay button two times more than any other button.
  • Advertisers who created interactive mobile video ads most frequently included the share, web, and buy buttons in order.
  • Year-over-year spend in the finance vertical for mobile advertising grew 1,095% compared to Q2 2010.

Source: Marketing Charts (make sure you signup on Marketing Charts – my people)

Hello Happy Summer

Hello! Happy Summer

Nice Brands Don’t Finish Last

iStock_000006518705XSmall

I love this article – I'm sharing it with you, the Smart Business Network family! Enjoy! 

Nice Brands Don’t Finish Last

While common wisdom says that “nice guys finish last,” this is not necessarily true in the branding arena, according to new analysis from trendwatching.com. In particular, trendwatching.com says “random acts of kindness,” rather than distributing free samples or providing specific rewards for actions such as posting a positive social network review, can pay big dividends for brand marketers.

Random Acts of Kindness Spur Positive Reactions

trendwatching.com says that consumers long used to distant, inflexible and self-serving corporations will gratefully receive any random act of kindness performed by a brand. Increasingly open communication between consumers and brands, especially online, make performing random acts of kindness easier than ever before. Specific examples include activities such as identifying Twitter users who appear to need cheering up (rather than ones who are promoting a particular brand) and providing them with a free gift or service. trendwatching.com identifies three major drivers for the random acts of kindness trend: the human touch, “putting it out there,” and passing it on. Following are brief overviews of each driver.

The Human Touch Appeals to Gen G

trendwatching.com also advises…

Social Media Creates Brand Advocates

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Retailers can use social media to turn consumers who have had a negative experience with their brand into brand advocates, according to [pdf] a new report from RightNow and Harris Interactive. Data from “The Retail Consumer Report” indicates 68% of US consumers who posted a complaint or negative review of a holiday shopping experience during the 2010 holiday season were contacted by the retailer.

Social Media Contact Produces Results

Of that 68% who were contacted following a negative social media posting, 34% deleted their original negative review. Another 33% turned around and posted a positive review, while 18% became a loyal customer and bought more.  These figures mean that 85% of customers who posted a negative review of a shopping experience and were then contacted by the retailer wound up taking an action that was positive for the retailer. Two-thirds (67%) of them took an action through social media directly negating their original negative posting.

Many Ignored Consumers Would Be Shocked Otherwise

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In many cases, the 32% of US consumers who posted a negative review of a holiday shopping experience in 2010 and were ignored by the retailer simply had a bad impression reinforced. Six in 10 (61%) of these consumers said they would have been shocked had the retailer contacted them.

Great Customer Service Drives Online Buying Decisions

A full half (50%) of consumers cited great customer service and/or a previous positive experience as influencing their decision to buy from a specific online retailer. After a positive online shopping experience, 31% of consumers purchased more from the retailer, 21% recommended the retailer to their friends, and 13% posted a positive social media review.

Other Findings

  • 85% of consumers said they would be willing to pay anywhere between 5-25% over the standard price to ensure a superior customer experience.
  • Nearly a third (31%) of consumers researched what customers said on social networking and reviews websites while shopping online.
  • After a negative holiday shopping experience with an online retailer, 21% of consumers decided not to buy anything from the retailer.
  • 38% of consumers turned to a retailer’s website for information or support with online shopping.
  • 22% of consumers were frustrated by information that was inconsistent between the retailer’s website and customer service agents.

US Youth Use SocNets

Retailers focusing on a young customer demographic might want to pay extra attention to results of this report as a high percentage of US youth ages 8-24 uses social networking sites, according to another recent study from Harris Interactive. Results from “YouthPulse 2010? indicate three-quarters of 8-to-24-year-olds use a social networking site and about two-thirds (68%) spend time on a social networking site daily.

About the Data: The Retail Consumer Report was commissioned by RightNow and conducted online by Harris Interactive in January 2011 among 1,605 online US adults who shopped online during the most recent holiday season.

Source: Marketing Charts

A List of 10 SEO Facts That Could Blow Your Mind!

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Hello TCB360 Smart Business Network – This is a must read, please don't forget to share your thoughts.

THANK YOU, LaTanya Junior, CEO TCB360

Search engine optimization is one of those things that has created many different opinions on every single effort that is associated with the practice. Over the years there have been lots of different ideas and feeling surrounding the way people conduct search engine optimization but the reality is that there is more than one way to do.

Here is a list of 10 SEO facts that could blow your mind!

1. It is not invisible: You might not be able to put your hands on it right away but there are ways to physically see and feel movement. A search engine marketing company should be able to identify exactly what it is that they are doing each month. You should be able to physically see the efforts that have been conducted. If they tell you that it is their own secret recipe I would be very wary about this because there is no secret recipe when it comes to search engine marketing.

2. It takes time:
Regardless of what you do or how much money you pour into your SEO efforts your rankings are not going to grow over night. Things take time and if you are in a competitive space things might take even longer. You will see some movement fairly soon but cold hard rankings really don’t happen right away. You need to be patient and wait your turn.

3. Trickery does not work:
Try to get the idea of performing any trickery on your website out of your head because you could end up just landing yourself a penalty in the search engines. Black hat SEO only creates short winded rankings that never really stick around for the long term.

4. PPC does not help you rankings: If you are wondering if PPC advertising helps your organic rankings at all it doesn’t in any way. Even if you received a penalty on your website you can opt in to Google Adwords and fire of a PPC account.

5. You need millions of links:
False, you need good solid one way links pointing to your website that occur naturally. The ones that occur naturally are usually telling the search engines that you are an awesome source of information and for that you will be rewarded…overtime.

6. Pagerank is everything:
Another false here. Pagerank was created by Google to give a webpage power. That power does not mean you are going to rank or be successful. All it means is that you have received a high number in your toolbar for that particular page which ultimately really doesn’t mean anything to the outside world.

7. Nobody is partnered with Google:
If anyone ever tells you over the phone that they have a direct relationship with Google they are most likely lying to get the business in through the door. Nobody has a relationship with Google and if they tell you they do I would run far away.

8. Buying links is bad: People out there still seem to think it is ok to purchase a link for their website. The search engines have come out repeatedly to let the industry know that buying a link is very frowned upon. Sometimes however you can’t avoid it. For example you want to be in the Business.com directory and that costs $299 per/year. In situations like this it is ok but going through a text broker is not good and should be avoided at all costs.

9. Google Analytics gives Google too much info:
Who cares if they know how many people clicked on your site? Google doesn’t care and they only use it to strengthen their search tool. If you are worried about them spying don’t be cutting corners on your website and everything will be hunky dory.

10. SEO is one time: SEO is a journey through the valleys and over mountains through the depths of the forests! No seriously it never stops. SEO is something that is constantly moving because it is the process of marketing your business online proactively.

There are many myths and legends about search engine optimization out there but you have to understand that not all of them are true or false. Your best bet is to read through credible sources online that are trusted and educate yourself as much as possible before you enter the world of SEO.

Written by Nick Stamoulis
nick@brickmarketing.com
My SEO Company – Brick Marketing
 

Europe Shows Highest SocNet Reach Growth

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Enjoy! LaTanya Junior

Europe showed the highest year-over-year growth in social networking reach among the major global regions during 2010, according to a new white paper from comScore. “The comScore 2010 Digital Europe Year in Review” indicates that while Europe trails North America and Latin America with 84.4% social networking reach, its 10.9-percentage-point gain between December 2009 and December 2010 dwarfs growth in any other region of the world.

Social networking accounted for 22.8% of all page views in Europe in 2010, and approximately four out of every 10 internet sessions included a visit to a social networking site.

Social Networking Grows across All Euro Markets

comscore-europe-socnet-reach-europe-2010-mar-2011.JPG

The overall growth in the reach of social networking sites in Europe reflects growth across all markets. The Russian Federation showed the greatest growth with a 21.5-percentage-point increase, followed by Germany (up 16.6 points). Austria, despite having the lowest social networking penetration overall, also experienced significant growth with a 16.3-percentage-point increase.

Growth statistics were not available for Poland and the Netherlands recorded flat growth.

European Women Spend 50% More Time on SocNets than Men

comScore demographic analysis of social networking users in Europe reveals women leading in terms of engagement. In December 2010, women spent 24.3% of their online time on social networking sites. By contrast, men spent only 16.8 percent of their time on these sites, meaning women spend close to 50% more time social networking on average than men.

These figures are well above the worldwide average, which shows women across the globe spending 18.3% of their online time on social networking sites. Compared to Europe, women worldwide spent less than a fifth of their time online on social networking, and men spent even less, with only 13.1% of their time on social networks.

Euro SocNet Users Skew Young

comscore-europe-socnet-share-2010-mar-2011.JPGThe comScore profile of social networking users in Europe also reveals an audience that generally skews younger, with 15-24-year-olds representing 25.3% of users, followed closely by 25-34-year-olds at 24.3%. While the breakdown of European visitors to Facebook and Twitter mirrors that of social networking site users in general, LinkedIn has an older age profile.

Only 10.4% of European LinkedIn visitors are younger than 25 years old, while half of the site’s audience is between the ages of 35-54. comScore says this older age profile is understandable given the site’s orientation toward professional networking.

Facebook Leads Most of Europe

By the end of 2010, Facebook was the leading social networking site in 15 of the 18 European markets included in the comScore report. Only the Netherlands, Poland, and Russia have other social networks, in each case a homegrown site, with audiences larger than Facebook. With 48% monthly penetration of the internet user population in the Netherlands, Facebook currently ranks second to Hyves, while it also ranks second in Poland with 55.5% penetration behind Nasza-klasa.pl. However, comScore analysis indicates Facebook is growing rapidly in both those markets.

In Russia, Facebook has its lowest penetration in Europe at 18.8%, currently lagging behind leaders Vkontakte, Odnoklassniki, and Mail.ru – My World.

Turkey had the highest Facebook penetration in Europe at 90.4%, followed by the UK at 81.7%. Nordic countries ranked in four of the next five spots, led by Finland (81.2%), Norway (79.7%) and Sweden (78.%). Italy ranked sixth at 78.1%, while the fourth Nordic country, Denmark, followed at 77.5%.

Facebook Surges in US

Social networking category leader Facebook continued its momentum in the US as it amassed millions of new users and people spent more and more of their time on the site, according to another recent white paper from comScore. “The 2010 US Digital Year in Review” indicates that Facebook accounted for 10% of US page views in 2010, while three out of every 10 US internet sessions included a visit to the site.

source: Marketing Charts.

Mobile SocNet Use Grows

socialnetworkhands

Good reading here – TCB360 Smart Business Network.
Enjoy – LaTanya Junior

Social networking is among the fastest-growing US mobile categories by total audience, according to a new report from comScore. Data from “The 2010 Mobile Year in Review” indicates social networking reached 57.9 million US mobile users in December 2010, up 56% from a little less than 40 million in December 2009.

Social Network Category Has 2nd Largest Mobile Audience

This year-over-year growth rate compares favorably with the growth rates of other leading mobile categories such as classifieds (55%), mobile retail (53%) and general reference (47%). It is also worth noting that social networking had the third-largest audience of leading mobile categories in December 2010, slightly trailing weather and approximately 10% less than personal email, which had an audience of more than 60 million and a 39% growth rate.

Social Network Smartphone Usage More Pronounced

comscore-smartphone-socnet-2010-feb-20111.JPGAmong smartphone users, social networking usage was even more pronounced. In December 2010, 57.3% of smartphone users in the U.S. (36.2 million users) accessed social networking sites or blogs at least once during the month, an increase of about 24% from 46.1% the previous year.

European usage of social networking via smartphone also showed impressive growth, with 37.8% of smartphone users accessing social networking sites or blogs in the month (27.5 million users), up 91% from 14.4% the previous year.

Facebook Drives Mobile Social Networking

comscore-mobile-socnet-brand-2010-feb-2011.JPGThe growth of social networking via mobile devices is mainly driven by Facebook, which reached 90% of US social media users and 85% of European users, and grew more than 120% during the past year in both regions.

YouTube and Twitter hold second and third position in the US as well as Europe, but the European market shows much stronger growth. In Europe, YouTube grew 95% between December 2009 and December 2010, and the number of mobile Twitter users grew 195%.

The most significant continental difference in 2010 is the trend for MySpace, which declined 20% in the US but gained 32% in Europe.

Close to Half of US Mobile Subscribers Use Mobile Media

In December 2010, nearly 47% of mobile subscribers in the US were mobile media users (browsed the mobile web, accessed applications, downloaded content or accessed the mobile Internet via SMS), up about 17% from the previous year, according to other report data. Data from “The 2010 Mobile Year in Review” indicates the growth in mobile media usage is largely attributable to the growth in smartphone adoption, 3G/4G device ownership and the increasing ubiquity of unlimited data plans, all of which facilitate the consumption of mobile media.

Source: MarketingCharts

Deepak Chopra on the Entrepreneurial Soul

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Hello Smart Business Network and Smart Business Radio Listeners www.tcb360.com — I love this article, please share your thoughts. LaTanya Junior, CEO CMO TCB360 The Smart Business Network

After writing more than 50 books on topics ranging from Buddha to getting a good night's rest, Deepak Chopra recently turned his attention to
leadership and entrepreneurs in "The Soul of Leadership" (Random House Harmony Books). While there's no shortage of spirituality in this book, readers — Chopra hopes — will get a healthy tutorial on how to practically start and build organizations and companies that thrive and possibly even inspire.

Here are his answers to a few of our burning questions:

Why write about leadership and why now?
I've written about physical well-being, emotional well-being, social well-being. And I just thought it was finally important to address business and organizational well-being because the long-term financial success of any business depends on its health and how it's functioning. Also, I feel that the time is right because many people are disappointed with the leadership on Wall Street and at many large companies. So many corporations and companies are reinventing themselves right now.

What are the keys to successful leadership?
Any entrepreneurial leader has one main goal: How to envision that future and how to create that future. So in order to be really effective, the leader needs to harness the intelligence, creativity, emotional engagement and also the emotional connection with the people that are part of his or her team in order to manifest that vision.

Can leadership be learned?
Leaders are not born that way. Circumstance, context, history, culture and precise timing bring out the leader. It's said the civil rights movement was born when Rosa Parks refused to get up from her seat. When asked why she did that, she said she was tired. It is really a mysterious phenomenon, but I believe that in any moment of crisis, there's a moment for leaders to emerge, and they usually do. Among the many, there are always one or two people who realize the opportunity and their potential. We all have the potential. We all may not have the desire. If you don't have the desire, then you're not a born leader. Inherent in the desire is the potential for leadership.

What can entrepreneurs get out of reading your book?
Entrepreneurs are risk takers in general, so they will learn to take calculated risks. They will learn to look and listen at four levels — the level of the physical experience, or observation; the level of the mind, or analysis; the level of emotions and heart and feeling; and ultimately the level of deeper consciousness where our insight, imagination and creativity are nurtured. So it's much more
holistic. For business leaders, what their followers expect most is that they have a vision, and that the vision will be actualized. But what they also want from leaders is hope, trust, values and stability.

Do you consider yourself to be an entrepreneur?
Yes, even though I didn't plan to be. I ended up becoming an
entrepreneur of the abstract. I wrote books because I wanted to help my patients. As a doctor, I felt that the medical establishment wasn't doing enough. Although it was not standard medial practice, I started to write books for my patients.

What was the hardest entrepreneurial lesson you've learned?
That it's OK to make mistakes, and every time you make mistakes you learn something. The number of mistakes you make is directly proportional to the amount of success you'll have in the future — as long as you don't repeat the mistakes.

What advice would you offer entrepreneurs on success?
Your true measure of success is your
self esteem. Don't confuse your self image with self esteem. Self image is what other people think of you. Self esteem is the inner core of your being that relies on the inner sense of self. Then also realize that you'll never get anywhere unless you're independent of the good and bad opinion of others. Be fearless.
 
Source:

Diana Ransom is a contributing editor at Entrepreneur.com. Email her at dransom@entrepreneur.com. Follow her on Twitter @dianaransom.

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